Here is a growing list of frequently asked questions. If you do not find the answer to your question below please contact us.
If you'd like to delete your account, please click contact us and write "Delete my account" in the subject line. You will receive confirmation within 24 hours of removal from our system.
All scrap material is refined at a state of the art refinery, where the metals are reclaimed for reintroduction into the marketplace as raw feedstock.
To cancel an order, simply go into your log in area and click contact us. Please write in the subject line of the message "Cancelled Lot" and the Lot ID # in the body of the message. You will receive a notice of lot cancellation.
Yes we do require some minor presorting. Large boards can be combined/mixed. Smaller items such as memory, cpus, hard drive boards etc. must be isolated within the box and either placed into their respective bags, rubber banded together or individually boxed.
We are not responsible for any small items that we miss which are mixed with the boards.
Depending on the volume of material, there are several ways to get the material to us. FEDEX, UPS and USPS are ok with us. Just ensure that you have placed your lot ID packing slip with the material so we properly process your material. For larger lots in excess of 600 lbs contact us directly for competitive freight pricing.
Since your material can't be "broken" there is no need to overpack it. Simply place the material in box so it is a snug fit when closed. The more space between the material and the box, the more likely the box will be to rip open in transit. Use plenty of tape and make sure there is minimal space. Newspaper crumpled up is a great filler!
Please, no packing peanuts!
We offer 3 forms of payment:
3. Wire transfer
Fees apply to options 1 and 3.
This information will be made to you on the packing slip.
Ship enough material to cover your shipping costs so there is a payable amount to you.
Please view our status description page to review the package statuses.
A Lot ID # is a control number used to process your material in an efficient manner. By assigning you a number, you are guaranteed a spot in our processing queue. We are also able to keep you posted on your individual lot's status.
To track your order, please check the box reading "email notifications".
Depending on the carrier of your choice, variables impacting pricing will be:
1. Geographic location
Some notable options are UPS, USPS and FedEx.
For larger lots, if common carrier is required, we can help you get some competitive quotes together.
The value of your lot will depend on:
1. Type of material
3. Current Market Value
We accept a large list of precious metal bearing electronic scrap. We do NOT accept whole electronic units. For example, we do not take whole computers but we do buy the motherboard, memory, cpu and any other misc. cards from within.
Please view our What We Buy page for more information.
For parcel shipments, it may take up to 5 business days from the point the material is received, processed and you are notified with a settlement and dollar amount. Generally it is 1-3 business days.
For Freight shipments, it may take up to 14 business days from the point the material is received, processed and you are notified with a settlement and dollar amount. Generally it is 3-6 business days.
Currently we are NOT accepting Jewelry or non electronics related precious metals.
No. Our company processes material for precious metal value recovery only. It is not economical to ship the entire PC.